PRIVACY STATEMENT
SANTA CLARA VALLEY BANK, NA PRIVACY
STATEMENT
Safeguarding
the privacy and security of information is a highly important priority for
Santa Clara Valley Bank. We have taken care in establishing and implementing
policies and procedures to protect this information.
Confidentiality
and Security Procedures
Your privacy
is considered in all aspects of our business. Our employees are informed of
their responsibility to protect the confidentiality of our customer. Employees
who violate these standards will be subject to disciplinary measures. All
customer information is considered private and privileged and is to be used
solely for the purpose of providing you the finest service available.
Santa Clara
Valley Bank maintains physical, electronic and procedural safeguards that
comply with federal standards to guard your nonpublic personal information. All
of our operations and data processing systems are in a secure environment that
protects your accounts from being accessed by third parties.
Electronic
mail is not necessarily secure. You should be very cautious when sending
electronic mail containing sensitive confidential information. As an
alternative, you should give consideration to sending it by postal mail, or
calling us directly at (805) 525-1999. If you have any concerns about providing
or releasing your personal information, you should read and retain a copy of
the notice before entering any information that will be transmitted on-line.
Web Site
Privacy Policy
You are not
required to provide any information to Santa Clara Valley Bank to use our web
site or to access the information presented on our web site. We do not request
information from visitors to Santa Clara Valley Bank web site at any point, and
we do not use cookies to track your movements throughout the site.
Santa Clara
Valley Bank may collect information volunteered by you when contacting us via
the contact page or via email, and, if you do so, the information is used to
fulfill your request. We will not add you to any mailing list unless you
request us to do so, or if your request is for future information as it becomes
available. If, for any reason, you would like to be taken off our email list,
please visit the Contact Us section on this web site. (www.santaclaravalleybank.com)
Maintaining
the Accuracy of Your Personal Information
Santa Clara
Valley Bank maintains procedures to ensure the personal information you submit
is accurately recorded and maintained, but also that any inaccurate or
incomplete information is corrected in a timely manner. If you have any reason
to believe that your personal information is incorrect, please call us at (805) 525-1999. We will investigate the problem and, if appropriate, update the
records of the Bank.
Internet
Banking Privacy Policy
Santa Clara
Valley Bank contracts a third party to process your Internet Banking sessions.
The commitment to protecting your information and your privacy extends to your
online banking. While our privacy policies are the same whether your are online
or not, we have extra measures in place to protect your privacy when you bank
online. Santa Clara Valley Bank requires these same Privacy Policy standards of
our third party.
Internet
Banking Collection of Personal Information
Personal
information includes all of your personal identifying information which you
provide us online and may include: your name, address, telephone number,
account information, email address, internet service provider and the web
browser you use.
Internet
Banking Cookies
Santa Clara
Valley Bank requires the use of 'cookies' to access our online banking product.
Internet
Banking Banners
Santa Clara
Valley Bank does not have banners on our online banking product.
Online
Sessions Security
The information
you provide to us online is protected by Secure Socket Layer (SSL Technology).
SSL is the leading security protocol for data transfer on the Internet. This
technology scrambles your account information as it moves between your PC's
browser and Santa Clara Valley Bank's computer system. When information is
encrypted this way it becomes nearly impossible for anyone other than Santa
Clara Valley Bank to read it. This secure session helps protect the safety and
confidentiality of your information when you bank with us on-line.
Disclosure
Restrictions
Personal
information obtained from you may be released to third parties consistent with
our standard practices under the following circumstances:
-
When it is necessary for completing
transactions and transfers you request.
-
To verify the existence and condition of
your account for a third party, such as a credit bureau, merchant or other
financial institution.
-
To comply with a regulatory, government
agency, court order, law or regulation under which the information is
requested.
-
To an account verification service,
credit bureau or a local, state and federal law enforcement agency, if we
close your account due to unsatisfactory handling or if we believe fraud
or a crime may have been committed involving your account.
-
To any direct deposit originators,
governmental agencies or other service providers in the event of your
death.
-
To other companies, vendors,
consultants, financial consultants, financial institutions or networks
that may be involved in processing, monitoring, or reviewing your
transactions.
-
When you have authorized us to provide
the information to another party.
Changes to Our
Privacy Policy
Santa Clara Valley Bank
continues to monitor and review
the privacy measures that it has
in place to protect our customer
information. As changes occur we will
update the Web site accordingly.
FINANCIAL PRIVACY RIGHTS
We, our, and
us, when used in this statement, mean Santa Clara Valley Bank, N.A.
This is our privacy statement for our customers. When we use the words "you" and "your" we
mean the following types of customers:
-
Our consumer customers who have a continuing relationship by purchasing or
holding financial products or services such as a(n):
-
Deposit account
-
Loan account
-
Safe deposit box
-
Retail installment contract we hold and service
We will tell you the sources of the information we collect about
you. We will
tell you what measures we take to secure that
information.
We first define some terms.
Nonpublic personal information means
information about you that we collect in connection with providing a financial
product to service to you. Nonpublic
personal information does not include information that is available from public
sources, such as telephone directories or government records. Hereafter, we will use the term
"information" to mean nonpublic personal information as
defined in this section.
An affiliate is a company we won or
control, a company that owns or controls us, or a company that is owned or
controlled by the same company that owns or controls us. Ownership does not mean complete
ownership, but mean owning enough to have control.
A nonaffiliated
third party is a person
we do not employ or a company that is not an affiliate of ours. This is also known as
nonaffiliated third party, or simply, an "other
party".
We collect information about you from
the following sources:
-
Information you give us on applications or other forms
-
Information about your transactions with us
-
Information about your transactions with other parties
-
Information from a consumer reporting agency
Information we disclose about
you
We
do NOT disclose any information about you to anyone, except as permitted by
law. Examples of this might include
disclosures necessary to service your account or prevent
unauthorized transactions.
The confidentiality, security,
and Integrity of your information
We restrict access to information
about you to those employees who need to know that information to provide
products or services to you. We
maintain physical, electronic, and procedural safeguards to
protect this information.
Information about former
customers
We do not disclose information about
former customers, except as permitted by law.
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